HotSync Support Tools

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HotSync Support Tools
JUL 10

HotSync liveControl

Remotely diagnose support issues.

liveControl allows us to Connect to and control your computer to quickly and effectively solve computer problems.

Simple and Effective

Simple and Effective

Sometimes the simplest solution can be just a few clicks away!
Computer problems can be a frustrating process without the right tools. HotSync liveControl lets us easily connect to your computer. We see what you see, and can take control to fix your issues. It is flexible too: clients can connect via our web site, or by running a standalone application. liveControl, coupled with remote access and presentation functionality allows us to support, connect and share as effectively as possible.

Advanced Support Tools

Advanced Support Tools

File transfer, chat, persistent connections, and diagnostics included.
We know how important it is to support our clients quickly. That's why we've included advanced support tools. You can chat directly to our technicians. We can transfer and mirror files between computers, monitor vital system metrics, identify and terminate virus and spam processes and remotely execute commands. If we need even more control, we can install an always on persistent connection from within your support session. Now we can remotely reboot and reconnect to the target computer when required.

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